MSP Professional
Frequently Asked Questions (FAQ)
What industries do you serve? +
We work primarily with Managed Service Providers (MSPs), tech startups, SaaS companies, and mid-sized enterprises. However, our flexible staffing model can adapt to any industry requiring technical support.
What is your typical onboarding timeline? +
Once the agreement is signed, onboarding typically takes 3–5 business days, depending on the complexity of the role and shift alignment.
Do you operate under our tools and systems? +
Yes. Our engineers integrate with your existing infrastructure, including PSA, RMM, ticketing, and communication tools.
Where are your engineers based? +
All engineers operate from secure delivery centers in cost-effective geographies with stable power, connectivity, and oversight.
Is there a minimum monthly commitment? +
Yes, we generally operate on a monthly retainer model with minimum staffing hours defined at the outset.
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