Case Studies

Case 1 : Scaling a Midwest MSP

Challenge: A regional MSP in the US struggled with ticket backlog during nights and weekends.

Solution: We deployed a co-managed team of four L1/L2 engineers working US night shifts from our offshore center. Integrated into their ConnectWise stack and resolved over 3,000 tickets/month.

Result: 80% reduction in SLA breaches, improved client satisfaction scores, and internal team morale boost.

Case 2 : Offshore DevOps Support for SaaS Startup

Challenge: A SaaS startup needed infrastructure support but lacked DevOps bandwidth.

Solution: We provided two AWS-certified DevOps engineers on 12x5 coverage.

Result: Reduced AWS costs by 25%, improved deployment frequency, and 100% uptime for staging and production environments.

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